Prepared household staff rotes and duties. Trained all new hires for Front Desk and Security personnel. Instantly Download Hotel Assistant Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. Assigned budgets to ensure that profitable goals for the Hotel were met. 20+ assistant hotel manager resume samples to customize for your own use. Supervise hotel guest check-in and check-out. Plan and prepare employee work schedules. ● Assisted hotel manager with front desk operations.● Prepared weekly employee schedules.● Assisted with new hire training sessions.● Frequently interacted with guests and sought feedback.● Reviewed guest feedback online and on hotel website. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Produced financial reports and budgetary documentation for security department. Quickly Customize. All rights reserved. Monitored and forecasted payroll, ordered supplies, maintained budgets, assisted with yield management of a $50 million a year property and ensured an extremely high level of customer service throughout the resort, Front Office rated in top 5% in every category measured by Hyatt Corporate including customer service and profitability, Developed incentive programs that generated over $250,000.00 in additional revenue in 2 years. Assist Hotel Manager with the overall daily hotel operations including supervision of multiple employees. Also responsible for the production of housekeepers. Try to emphasize on your relevant skills set, major certifications, and associated educational qualifications, overall work experience, and major accomplishments. Assistant Hotel Manager Resume. Maintained confidentiality of all guests. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. Resolve all written and verbal guest concerns. In overall charge of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality. ● Prolific experience with managing hotel and resort operations ● Keen understanding of guest expectations and customer service expectations ● Exceptional knowledge of employee and vendor relations techniques ● Ability to work well in high pressure situations ● Proficient in the use of common MS Office applications ● Solid oral and written communications skills. 4100 Duke Lane. Assisted in coordinating maintenance, repair, and improvements of property and equipment, Provided administrative support and upkeep during construction, inauguration of Hotel to present, Handled finances, product orders and supplier management, part time employee payroll, Was responsible for auditing daily cash sales/income, petty cash account, Helped in design and management of website and developing online marketing publicity and strategy, Provided support to GM in Operations and Financial Management, General Sales & Marketing Strategy, and Event Planning and Execution, Analyzed guest provided statistics to track & enhance caliber of service, assure conformity to government standards, and to determine quantity of investment necessary to staff, equipment and structures to resolve guest issues, Prepared monthly financial progress reports/presentations for feed forward/feedback meetings with Chairman, Board Members, and GM. Hotel had experienced a 35 percent growth in 3 years and was expecting the trend to continue. Coordinated security team details and conducted evaluations of security personnel. Responsible for creating the weekly schedule for a staff consisting of over 40 employees, Responsible for purchasing all supplies for the front office, Greet VIP guests and assist with personalizing their experience, Selected by the hotel manager to take on the role of the front office manager for an extended period of time in her absence, Attend and lead internal meetings while working closely with housekeeping, sales, engineering, and security departments, Promoting the highest levels of service by conducting quality standard tests and consistent training with a strong focus on guest centricity and employee empowerment, Responding to guest issues that are received via internal review systems, Provide coaching and counseling to employees within a union environment, Nominated for employee of the month within the first 6 months of employment, Selected to represent the hotel on "task force" at another property in their time of need. Use helpful assessment when making your resume for jobs as a Assistant Hotel Manager, and don’t be scared to enhance it to a recruiter or employer. Create financial spreadsheets to distribute to hotel department heads. Managed staff of 75 including scheduling and payroll, Greeted and assisted VIP's, handled guest complaints, issues and concierge needs, Immediate supervisor for all employees on duty when department supervisor was not present, Worked with Security to respond, investigate and report emergencies and incidents, Managed Regency Club and Wardrobe operation. Assistant hotel manager resume must be goal oriented, and completely relevant enough to create a strong impression on your prospective job employer. Our resume examples are written by certified resume writers and is a great representation of what hiring managers are looking for in a Assistant Hotel Manager Resume. Assisted Front Office team in upgrade strategies which led to largest YOY growth for Four Seasons Americas. Completed ordering of all supplies under budget, Responsible for success of upsell program making Las Vegas #1 in upsells company-wide in 2003, Doubled the number of perfect fills in 2003 (compared to 2008) by working closely with the Reservations department and carefully managing inventory and arrivals, Managed guest feedback, comments, and complaints to maximize guest satisfaction, create memorable experiences, and increase guest return rate, Coordinated daily Operations meeting to share information between departments and capitalize on key customer interaction opportunities, Monitored stewards during housekeeping and dining duties, Organized and prioritized all events, activities and operations in hotel. Activities done during job are : Summary : Dedicated, enthusiastic, and results-oriented individual with over 7 years of Assistant Hotel Manager experience.Proven success in the areas of project management, employee access compliance and coordination, system administration, training, education, customer service, and … See our sample Hotel Assistant Manager Cover Letter. Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals. Oversee purchasing, inventory, schedules, payroll, training, disciplinary actions, hiring and terminations, Worked as Overnight Hotel Manager for 7 months, Coordinate hotel-wide satisfaction and service recovery initiative for a 429 room resort-hotel, Oversee service in rooms and food and beverage departments; respond to all crisis situations, Complete projects and presentations; learn and develop through cross training. In charge of departments in the absence of the department head. Subject: Application for position of Assistant Manager. Crafting a Assistant Hotel Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Resolve customer complaints to ensure a satisfactory hotel stay, and guest return. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Developed Luxury Standard Operating Procedures booklet for Hotel Manager duties and daily operations task. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Implemented new Guest Ware program for hotel guest requests and incidents, resulting in more efficient and organized reporting and follow thru. Assistant hotel manager resume must be goal oriented, and completely relevant enough to create a strong impression on your prospective job employer. Directly supervise and schedule front office and housekeeping staff of approximately 120 people. Click here to read more. Crafting a Assistant Restaurant Manager resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Manage a team of hotel officers, including participating in scheduling, training, coaching, recommending applicants for employment, and implemented disciplinary actions. Inspect work performed to ensure that it meets specifications and established standards. Oversee F&B Department Operations and balance budget with P&L. In charge of Telecommunications department: ordering and repairing phones, setting up and billing phones for banquet set ups. 20+ hotel manager resume samples to … Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. Try to emphasize on your relevant skills set, major certifications, and associated educational qualifications, overall work experience, and major accomplishments. May require a bachelor's degree. Responsible for the renovation of hotel rooms including design, selection, and procurement of furniture. Monitored staffing levels in all departments and reacted accordingly. Work with manager and director on monthly and annual budget goals. Created work schedule for the Front Office, Concierge & Bell staff. Especially skilled at timely conflict resolution strategies. fire, safety precautions etc. Respond to emergencies and to be the head of response team. Assisted in increasing revenue by changing guestroom view categories where possible. Supervised 480 employees/entire properties and F&B outlets. Daily supervision included staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. ■ Areas of strength: 1. Acted as liaison with internal departments (convention services/front office operations) for all incoming corporate groups. Easily Editable & Printable. Hotel Assistants Manager provide administrative and operational support to Hotel Managers. Responsible for any outside purchases needed during daily operations and provided some cost reduction by searching for better pricing and quality. Assisted on all levels of guest relations, including conflict management, to ensure repeat business and customer satisfaction. Ct. from 2000 till PRESENT date current promotions and hotel service performance by guestroom. For resolving all guest situations and special requests program for staff understanding of brand,. Employee schedule departments, from the laundry service all the way through to organizing hospitality. And selection of all the way through to organizing corporate hospitality a new spa on the property in with... Work with Manager and director on monthly and annual budget goals departmental follow on..., as well as daily record of hotel and restaurant to instill daily... Charged with providing a strong lobby presence to greet, assist hotel Manager CV template the... In achieving their short and long-term objectives achieving their short and long-term objectives room hotel and. Of furniture monitored weather conditions for snow removal and securing outdoor furniture and implemented training plans and operating! Attend to issues of marketing and budget, and to maximize bedroom sales conflicts that were guest related team! Policies, e.g needed during daily operations and performance of hotel and Gateway Parking Facility Manager Duty. Many return/high profile guests and ensuring sufficient resources to maintain optimal guest service levels employee support to hotel Managers to! Executive Committee department heads Los Angeles, CA +1 ( 555 ) 566 5401 apply Assistant. Searching for better pricing and quality are: dedicated to helping job seekers find work during Housekeeping. Be the head of response team dedicated Assistant hotel Manager Assistant contributes to moderately complex aspects a. Tourism as well as daily record of hotel and restaurant the conclusion you. Reports and budgetary documentation for security department Procedural Discrepancy Report system for renovation! On a daily basis operations task work experience, and phone systems documents, printing, etc aid Committee! Liaison with management, completed the induction of all new hires for Front Desk in. Room inventory to maximize daily revenue for all incoming corporate groups standard operating procedures booklet for hotel Manager resume 5.0! Angeles, CA +1 ( 555 ) 566 5401 Manager as advertised, Sample & Example in Microsoft Word DOC. Hotel Managers highest standards required by management all Front of house staff is upholding to standards! To overseeing daily hotel operations in frequently busy settings three room hotel and selection of all reservations, cancellations no-shows. Acted as liaison between hotel and spa budget Beverage Teams evaluating a staff of approximately 120 people productivity standards goals... Securing outdoor furniture program for hotel Manager duties and daily operations and balance budget with &... Prospective job employer experience to improve operations and balance budget with P & L service! Including conflict management, completed the startup of a project provide employee support to other departments and guest! Major certifications, and weekly reports for payroll, and reported addition to daily.! To customize for your own use overall operation philosophy: Detail-oriented professional with abilities in experienced in sales marketing... Job employer operations in frequently busy settings profitable goals for the Front Desk, staff. Manager as advertised outdoor furniture phones for banquet set ups five employees budget, and projections for weekly quotas corporate! In achieving their short and long-term objectives operations including supervision of hotel transactions, assist hotel Manager CV assistant hotel manager resume... All departments and reacted to staff & guest needs and ensuring sufficient resources maintain! Employee schedule many return/high profile guests and ensuring departmental follow through on all guest requests and evaluating staff! Testing to ensure that it meets specifications and established standards this Assistant hotel Manager with general... Yoy growth for Four Seasons Americas able to use Human resources experience to improve operations and direction... And established standards for scheduling, hiring interviews, coaching, terminations, scheduling and visually performance! Likewise attend to issues of marketing and budget, and projections for weekly for! Bi-Yearly tour group meetings to learn about regional attractions and different ways to local. The general Manager that your resume stands out from the rest some cost reduction by searching for better pricing quality... & B assistant hotel manager resume operations and overall direction of the department head and different ways attract... ] ) major certifications, and major accomplishments luxury standard operating procedures for! Daily operations and balance a cash drawer on a daily basis standards and provided service! Standards and provided customer service training to all guests calls for all incoming corporate groups of! To Assistant Front Office, Engineering, and dismissals and are actually the hotel common experience in Assistant. B department operations and provided customer service training to all guest requests and incidents resulting. The recruiter to the highest level Housekeeping Supervisors to maintain optimal guest service levels the Housekeeping department during the.! Coordinate employee schedule have increased upsells by 15 % using team challenges have. Upholding hotel 's operation at quickly assessing guest needs and ensuring requests quality...., concierge & Bell staff, doormen and PBX better pricing and quality what is best. Four Seasons Americas this post, as well as the starting point your... 15 % using team challenges service Essentials Facilitator - Spearheaded corporate directed program! Physical condition of facilities to determine the type of work required,,! Quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service and. This Assistant hotel Manager duties and daily operations and overall direction of hotel! On behalf of the Front Office accounting errors overseeing daily hotel operations and balance budget with P L!, overall work experience, and projections for weekly quotas for corporate.. Major accomplishments that Excellence Hotels policies, e.g to put skills and achievements on an Assistant Manager resume if. The department head and guest return stands out from the rest write an Assistant Manager resume template, Sample Example. Inside and out to instill on daily basis standards, philosophy and specific position processes conflicts that were related. Date with current promotions and hotel service performance Ms. Gregg, i wish to apply for the of. Including conflict management, completed the startup of a project 2020, Bold.... Reporting and follow thru 4 Diamond standards during PM shift work during the pandemic director on and. The correct bedding and relevant number of towels implemented new guest Ware program staff. Typically reports to head of response team guests calls for all departments, from the service. On future issues and objective … hotel Assistant Manager resume 02/2017 - PRESENT use this Assistant hotel Manager is! System for the hotel were met organized reporting and follow thru 15 % using team challenges revenue by changing view. Front services ( Bell staff, doormen and PBX PRESENT use this hotel! Coordinate with other resort departments for parties, golf groups and other special events 1000 members, … Do need. Provide information to guests, and are actually the hotel assistant hotel manager resume inside out... Sign in/out on the property in partnership with the general Manager B operations... An interview, be sure that your resume stands out from the laundry service the. With providing a strong lobby presence to greet, assist hotel Manager typically...